Support
Get help with Sniff
Plain-language policies for Sniff's educational pet product guidance, account controls and data handling.
Last updated 17 June 2026Sniff is not a veterinary diagnosis or treatment service.
Account controls are available from the app account screen.
Submitted product evidence is reviewed before verified records change.
Product Support
For help with pet profiles, barcode scans, label photos, product checks, subscriptions or account access, email support@sniff.pet. Include the device model, iOS version and a short description of what happened.
Privacy Requests
For account export, account deletion or privacy questions, email privacy@sniff.pet or use the Account screen in the Sniff app. Do not send sensitive medical records unless they are needed for your request.
Subscriptions
Sniff Plus subscriptions are managed through Apple. Renewal, cancellation and refund requests are handled in Apple subscription settings.
Guidance Boundary
Sniff provides educational pet product checks only. It does not diagnose conditions, treat pets or replace your vet. Ask your vet before changing prescription diets or managing a medical condition.